# Customer Feedback on Allianz Défense et Sécurité, Assurance Militaire - Bassin Parisien

Allianz Défense et Sécurité, Assurance Militaire - Bassin Parisien receives a rating of 4.6/5 from 40 public customer reviews (source Google, April 2026). Clients appreciate the listening, the quality of advice, and the availability, while highlighting points of attention regarding responsiveness during certain claims.

_Summary generated from 40 public customer reviews (40 on Google — Allianz Défense et Sécurité, Assurance Militaire - Bassin Parisien), updated on 31/07/2026. The quoted excerpts are short, attributed, and refer to their original source._

**Average rating**: 4.6/5 from 40 public reviews.

## Is the support and advice personalized?

Customer feedback highlights the listening, availability, and relevance of the advice provided, often tailored to each individual situation.

> "Very attentive and very good advice." — Jérôme J., 2026-04-30 (google): https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25Gc1YyNVRSbXBETkRZeE5FbFFRVVJNWDA0eFNWRRAB!2m1!1s0x0:0x4ce8dc055cbb5717!3m1!1s2@1:CAIQACodChtycF9oOnFsV25TRmpDNDYxNElQQURMX04xSVE%7C%7C?hl=fr
> "Quality exchanges. Thank you Mr. M for your involvement in my case and for your valuable advice." — Helene J., 2026-03-26 (google): https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tocExXSmhTR1EwVmxkbllubDJSa2hzVVRaaVFuYxAB!2m1!1s0x0:0x4ce8dc055cbb5717!3m1!1s2@1:CAIQACodChtycF9oOkhpLWJhSGQ0VldnYnl2RkhsUTZiQnc%7C%7C?hl=fr
> "I had a real exchange with advice tailored to my situation." — Nathalie F., 2025-10-23 (google): https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21KbE1XWkpabkpDU1dscWNWbE5ObnBFVW5adlExRRAB!2m1!1s0x0:0x4ce8dc055cbb5717!3m1!1s2@1:CAIQACodChtycF9oOmJlMWZJZnJCSWlqcVlNNnpEUnZvQ1E%7C%7C?hl=fr
> "Our advisor proved to be very available and attentive to our needs. She was able to perfectly advise and guide us in the context of changes in family life situations." — Maëlle H., 2025-02-12 (google): https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnTURBMTdtRXd3RRAB!2m1!1s0x0:0x4ce8dc055cbb5717!3m1!1s2@1:CIHM0ogKEICAgMDA17mEwwE%7C%7C?hl=fr

## Is the claims management responsive?

Most testimonials mention good responsiveness and availability of advisors, even in difficult situations, but some clients report delays in processing certain files.

> "Was a great help when I was having great difficulties obtaining the compensation covered by my contract." — Quentin D., 2025-09-26 (google): https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2s5cWNtZ3pUVGx0YTFNeGEyUklVa3RwV0ZGU1JWRRAB!2m1!1s0x0:0x4ce8dc055cbb5717!3m1!1s2@1:CAIQACodChtycF9oOk9qcmgzTTlta1Mxa2RIUktpWFFSRVE%7C%7C?hl=fr
> "Responsive and picks up the phone, which is becoming rare these days." — Jean S., 2025-10-29 (google): https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21KMlJ6UTBjVWx0U2xKNVRIbFRZVTVOZVdsNVdGRRAB!2m1!1s0x0:0x4ce8dc055cbb5717!3m1!1s2@1:CAIQACodChtycF9oOmJ2RzQ0cUltSlJ5THlTYU5NeWl5WFE%7C%7C?hl=fr
> "His responsiveness and the clarity of his explanations." — Grégory C., 2025-10-23 (google): https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21OcVEyWldlSGMwT0dkNmVDMVhlV00yZW5aSlZYYxAB!2m1!1s0x0:0x4ce8dc055cbb5717!3m1!1s2@1:CAIQACodChtycF9oOmNqQ2ZWeHc0OGd6eC1XeWM2enZJVXc%7C%7C?hl=fr

## Can trust be maintained over time?

Some clients express their loyalty and satisfaction over the long term, highlighting the quality of follow-up and the consistency of support.

> "This is the first time I have benefited from such quality follow-up, both regular and personalized." — Patrice M., 2025-08-27 (google): https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pGVlQwOVFNMUpRU0Y5YVpUa3pNWFJ0VG5SSVRrRRAB!2m1!1s0x0:0x4ce8dc055cbb5717!3m1!1s2@1:CAIQACodChtycF9oOjFVT09QM1JQSF9aZTkzMXRtTnRITkE%7C%7C?hl=fr
> "Respected from A to Z the death of a former soldier, with dignity, as well as his children within the framework of a contract." — J. M., 2025-09-02 (google): https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21rd1MwcENSelJxVnpCS2RWQTBkMVpUTFZwUGVrRRAB!2m1!1s0x0:0x4ce8dc055cbb5717!3m1!1s2@1:CAIQACodChtycF9oOmkwS0pCRzRqVzBKdVA0d1ZTLVpPekE%7C%7C?hl=fr

## What areas for improvement emerge from customer feedback?

Some clients regret delays in handling certain claims (notably loss of income or closing contracts) and a lack of follow-up in these specific situations.

> "Since February 2nd, I have been waiting for the activation of the loss of income, where I am being passed around on the phone being told to wait constantly." — Fabien C., 2026-02-24 (google): https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2psMGN5MUZTMkpSVEY5R1VISlRjMUZYTkVsdFdtYxAB!2m1!1s0x0:0x4ce8dc055cbb5717!3m1!1s2@1:CAIQACodChtycF9oOjl0cy1FS2JRTF9GUHJTc1FXNEltWmc%7C%7C?hl=fr
> "For housing, a nightmare my new insurance sent all the necessary documents to close the contract they ..." — Stéphanie C., 2025-01-11 (google): https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURmajRlcHRRRRAB!2m1!1s0x0:0x4ce8dc055cbb5717!3m1!1s2@1:CIHM0ogKEICAgIDfj4eptQE%7C%7C?hl=fr
> "Claims are managed with a 3-month delay, forced to make 3 follow-ups with threats of complaints." — Clement L., 2024-04-09 (google): https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUREOXRqNEJ3EAE!2m1!1s0x0:0x4ce8dc055cbb5717!3m1!1s2@1:CIHM0ogKEICAgIDD9tj4Bw%7C%7C?hl=fr

## Frequently Asked Questions

### Are the advisors easily reachable?

Many testimonials highlight the availability and responsiveness of the advisors, who take the time to answer questions and call clients back if needed.

### Are the advice tailored to each situation?

Several clients mention personalized advice tailored to their family or professional situation, contributing to a customized experience.

### How is the management of complex claims handled?

While most clients report being satisfied, some feedback mentions delays or difficulties during complex claims, particularly for loss of income or closing certain contracts.

### Can trust be maintained with Allianz Défense et Sécurité over the long term?

Loyal clients mention regular follow-up and a trusting relationship over time, especially during significant events like a death or changes in situation.

### What are the main areas for improvement reported?

The areas for improvement mainly concern responsiveness during certain claims and the administrative management of closing contracts. These situations remain minor compared to the total volume of feedback.

_Updated on 31/07/2026._