# Customer Feedback Allianz Dijon Darcy - EDOUARD TROISFONTAINE EI

## Key figures

- **4.7/5** across **36 reviews** — [Google](ChIJVYY2Xeyd8kcR7UG89zsf5nY) · reviews synced

*Figures consolidated on Sep 14, 2026. Every figure is attributed to its platform and dated.*

Allianz Dijon Darcy - EDOUARD TROISFONTAINE EI has a rating of 4.7/5 on Google (36 reviews in total, recorded on September 9, 2026). Clients particularly appreciate the personalized support, responsiveness, and trustful relationship, while sometimes reporting delays in claims management or communication issues during management changes.

_Summary generated from 36 public customer reviews (36 on Google — Allianz Dijon Darcy - EDOUARD TROISFONTAINE EI), updated on 14/09/2026. 1 review platform referenced. The quoted excerpts are short, attributed, and refer back to their original source._

**Average rating**: 4.7/5 from 36 public reviews.

## Is the support and advice personalized?

The majority of clients highlight attentive support, advice tailored to each situation, and a team that listens, taking the time to explain the offers.

> "They are attentive and listen and do not rush you." — Helouise A., 2026-09-09 (google) : https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t0c1V6bFhZMnRxTVhaNWVUTnhhV2huUTBoalRrRRAB!2m1!1s0x0:0x76e61f3bf7bc41ed!3m1!1s2@1:CAIQACodChtycF9oOktsUzlXY2tqMXZ5eTNxaWhnQ0hjTkE%7C%7C?hl=fr
> "Welcoming and professional staff, clearly explaining rates and insurance formulas according to requests" — PANNETIER K., 2026-05-28 (google) : https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21sdFpFeEpjWHBOZDBsaGFFNXdiRjlxUVd3eFNYYxAB!2m1!1s0x0:0x76e61f3bf7bc41ed!3m1!1s2@1:CAIQACodChtycF9oOmltZExJcXpNd0lhaE5wbF9qQWwxSXc%7C%7C?hl=fr
> "I was perfectly advised, with clear explanations and solutions tailored to my situation." — Victoria B., 2026-05-05 (google) : https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2sxcE1GaHpRemswWVZSNGFUZGpNSHBPWlc5RFluYxAB!2m1!1s0x0:0x76e61f3bf7bc41ed!3m1!1s2@1:CAIQACodChtycF9oOk1pMFhzQzk0YVR4aTdjMHpOZW9DYnc%7C%7C?hl=fr
> "He really takes the time to explain and advise." — Lecuyer A., 2026-04-24 (google) : https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tabU55MVFTamhQY21KSGNrOXhjR2gzZW5SMVVIYxAB!2m1!1s0x0:0x76e61f3bf7bc41ed!3m1!1s2@1:CAIQACodChtycF9oOkZmNy1QSjhPcmJHck9xcGh3enR1UHc%7C%7C?hl=fr

## Is the claims management responsive?

Many clients praise the responsiveness and availability of the team, but a few isolated reviews report delays or difficulties in following up on certain claims files.

> "Very responsive and competent!" — Sandrine L., 2022-02-28 (google) : https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNXb1o2SXpBRRAB!2m1!1s0x0:0x76e61f3bf7bc41ed!3m1!1s2@1:CIHM0ogKEICAgICWoZ6IzAE%7C%7C?hl=fr
> "A big thank you for Mr. Troisfontaine's responsiveness regarding my car insurance." — Pierre E., 2026-04-01 (google) : https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pKU1RUbG1NMlpLVkRKSGRUUlpiV1p3Ym1od1luYxAB!2m1!1s0x0:0x76e61f3bf7bc41ed!3m1!1s2@1:CAIQACodChtycF9oOjJSTTlmM2ZKVDJHdTRZbWZwbmhwYnc%7C%7C?hl=fr
> "Catastrophic: file about to be closed! We have been waiting for a sign, a progress on our file for almost two years" — Julie C., 2026-06-25 (google) : https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2poT05EUkxhRlpZVG1wdGQyNWFiV1ZKTWs5NWFsRRAB!2m1!1s0x0:0x76e61f3bf7bc41ed!3m1!1s2@1:CAIQACodChtycF9oOjhONDRLaFZYTmptd25abWVJMk95alE%7C%7C?hl=fr
> "The check still hasn't arrived, despite 10 reminders" — Rémy D., 2025-07-08 (google) : https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tGZk16SndMVzVhUVRabWQydHBTbGRWWlV0MVlYYxAB!2m1!1s0x0:0x76e61f3bf7bc41ed!3m1!1s2@1:CAIQACodChtycF9oOkFfMzJwLW5aQTZmd2tpSldVZUt1YXc%7C%7C?hl=fr

## Can trust be established over time?

Clients express lasting trust in the agency, whether after many years of relationship or following a management transition, thanks to the continuity of support and the professionalism of the team.

> "35 years that the Lajeanne firm has been meeting our insurance needs for our condominiums" — Jean-François B., 2026-01-05 (google) : https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25Oc2NHYzBiVXA2TVMxa1pHZHZSVTF4UTJwcU1XYxAB!2m1!1s0x0:0x76e61f3bf7bc41ed!3m1!1s2@1:CAIQACodChtycF9oOnNscGc0bUp6MS1kZGdvRU1xQ2pqMWc%7C%7C?hl=fr
> "Edouard managed the transition by keeping his collaborators, who were the main contacts during my claims!" — Edouard B., 2026-03-30 (google) : https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT201RFpWWm9ZM2gwT0RsclJVOUxRVkF4WDBsWmFXYxAB!2m1!1s0x0:0x76e61f3bf7bc41ed!3m1!1s2@1:CAIQACodChtycF9oOm5DZVZoY3h0ODlrRU9LQVAxX0lZaWc%7C%7C?hl=fr
> "I feel completely confident. I am very satisfied." — Lecuyer A., 2026-04-24 (google) : https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tabU55MVFTamhQY21KSGNrOXhjR2gzZW5SMVVIYxAB!2m1!1s0x0:0x76e61f3bf7bc41ed!3m1!1s2@1:CAIQACodChtycF9oOkZmNy1QSjhPcmJHck9xcGh3enR1UHc%7C%7C?hl=fr

## What areas for improvement emerge from customer feedback?

Some clients report a lack of communication during management changes or delays in handling certain claims, with difficulties in obtaining quick responses or compensations in specific cases.

> "I find this very regrettable" — J-E M., 2025-10-01 (google) : https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2w5eVJETlZUMTlIZVZGcVRUWmhTVXhmTkRWNmIxRRAB!2m1!1s0x0:0x76e61f3bf7bc41ed!3m1!1s2@1:CAIQACodChtycF9oOl9yRDNVT19HeVFqTTZhSUxfNDV6b1E%7C%7C?hl=fr
> "File about to be closed! We have been waiting for a sign for almost two years" — Julie C., 2026-06-25 (google) : https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2poT05EUkxhRlpZVG1wdGQyNWFiV1ZKTWs5NWFsRRAB!2m1!1s0x0:0x76e61f3bf7bc41ed!3m1!1s2@1:CAIQACodChtycF9oOjhONDRLaFZYTmptd25abWVJMk95alE%7C%7C?hl=fr
> "The check still hasn't arrived, despite 10 reminders" — Rémy D., 2025-07-08 (google) : https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tGZk16SndMVzVhUVRabWQydHBTbGRWWlV0MVlYYxAB!2m1!1s0x0:0x76e61f3bf7bc41ed!3m1!1s2@1:CAIQACodChtycF9oOkFfMzJwLW5aQTZmd2tpSldVZUt1YXc%7C%7C?hl=fr

## Frequently Asked Questions

### Does the agency offer personalized support?

Yes, many clients highlight the listening, availability, and ability of the team to adapt its advice to each personal situation. Explanations about the offers and guarantees are considered clear.

### How is the claims management perceived?

The majority of feedback praises the team's responsiveness for routine procedures. However, some clients have encountered delays or difficulties in processing complex files.

### Can trust be established with Allianz Dijon Darcy in the long term?

Several testimonials mention a relationship of trust that endures over time, even during management changes, thanks to the continuity of service and the professionalism of the team.

### What points should clients watch for?

Clients report a lack of information during internal changes or delays in following up on certain claims. Communication on these aspects could be improved.

### Is the reception at the agency appreciated?

The reception is very frequently cited as warm, professional, and attentive, contributing to a positive experience from the first contact.

_Updated on 14/09/2026._

## Review sources
| Platform | Certification | Rating | Scale | Reviews claimed | Analysed | Latest review | Source | Checked on | Link |
|---|---|---|---|---|---|---|---|---|---|
| Google — Allianz Dijon Darcy - EDOUARD TROISFONTAINE EI | — | 4.7/5 | 0–5 | 36 | — | — | Synced reviews | — | ChIJVYY2Xeyd8kcR7UG89zsf5nY |


**All platforms combined**: 1 platform referenced, 36 reviews in total, rating between 4.7/5 and 4.7/5 depending on the platform.