Call Phoning

General Overview

Call Phoning is a French company specializing in medical tele-secretarial services and telephone answering, primarily aimed at healthcare professionals and small to medium-sized enterprises (SMEs). Founded by Isabelle Ronchi, this company stands out for its human and personalized approach, ensuring a rigorous service that respects client data confidentiality.

History and Origins

Isabelle Ronchi launched Call Phoning in 2014, after accumulating 14 years of experience in the medical sector. Her professional background allowed her to understand the specific needs of practitioners and healthcare facilities regarding call and appointment management. After working in a corporate environment, she decided to become a micro-entrepreneur to offer an independent and structured medical tele-secretarial service. Since its inception, the company has evolved to adapt to the changing demands of healthcare professionals and SMEs across France.

Activities and Services

Call Phoning offers a varied range of services tailored to the needs of healthcare professionals and SMEs:

• Discovery Pack: 50 test calls over a period of 7 days.
• One-Time Package: 120 to 150 calls.
• Starter Package: 100 to 140 calls.
• Echo Package: 240 to 300 calls.
• Essential Package: 350 to 550 calls.
• Comfort Package: 650 to 900 calls.
• Pro Package: 1100 to 1500 calls.
• Premium Package: Customized, tailored to specific needs.
• Remote Medical Tele-Secretarial Service: Management of incoming calls and appointment scheduling for practitioners.
• Telephone Answering for SMEs: Call management service for small and medium-sized enterprises.

These services are designed to allow healthcare professionals and businesses to focus on their core activities while ensuring effective and confidential management of their communications.

Value Proposition

Call Phoning stands out for its commitment to providing quality service based on several core values:

• Humanity: Each client is treated with kindness and respect, ensuring a personalized welcome for their patients or clients.
• Rigor: Processes are structured and efficient, allowing optimal management of calls and emergencies.
• Confidentiality: Strict respect for confidentiality is observed, which is essential in the medical field.
• Adaptability: The company strives to meet the varied needs of healthcare professionals and SMEs, with a flexible and customized offering.

Market and Positioning

Call Phoning positions itself in the B2B market, primarily targeting healthcare professionals such as general practitioners and specialists, as well as independent nurses and SMEs.

Target Personas

Target personas include:

• Overwhelmed General Practitioners or Specialists: Looking to delegate call management to focus better on their consultations.
• Independent Nurses on the Go: Needing a service that filters urgent calls during their travels.
• Growing SMEs or Multidisciplinary Practices: Seeking a structured telephone answering solution to manage a high volume of calls.
• Independent Healthcare Professionals with Low Call Volume: Desiring a reliable service with simple appointment scheduling.

Pricing Positioning

The pricing positioning of Call Phoning is considered mid-range, allowing for a quality service without compromising accessibility for healthcare professionals and SMEs.

Contact Information and Practical Information

For more information or to contact Call Phoning, please use the following contact details:

• Company Name: Call Phoning
• Legal Name: Call Phoning
• Country: France
• Website: https://telesecretariat-call-phoning.e-monsite.com/
• Email: callphoning@hotmail.fr
• Phone: 0663143202

Call Phoning remains attentive to its clients to provide a service that best meets their expectations and specific needs.