What do clients think of Allianz Dijon Darcy - EDOUARD TROISFONTAINE EI?
Allianz Dijon Darcy - EDOUARD TROISFONTAINE EI has a rating of 4.7/5 on Google (36 reviews in total, recorded on September 9, 2026). Clients particularly appreciate the personalized support, responsiveness, and trustful relationship, while sometimes reporting delays in claims management or communication issues during management changes.
Allianz Dijon Darcy - EDOUARD TROISFONTAINE EI has a rating of 4.7/5 on Google (36 customer reviews collected as of September 9, 2026). Testimonials highlight the quality of support, the responsiveness of the service, and the trust established, but some clients mention delays in handling certain claims or a lack of information during internal changes.
Summary generated from 36 public customer reviews (36 on Google — Allianz Dijon Darcy - EDOUARD TROISFONTAINE EI), updated on 14/09/2026. 1 review platform referenced. The quoted excerpts are short, attributed, and refer back to their original source.
Is the support and advice personalized?
The majority of clients highlight attentive support, advice tailored to each situation, and a team that listens, taking the time to explain the offers.
« Ils sont attentifs et à l'écoute et ne te pressent pas. »
« personnel accueillant et professionnel, expliquant bien les tarifs et formules d'assurance selon les demandes »
« J’ai été parfaitement conseillée, avec des explications claires et des solutions adaptées à ma situation. »
« Il prend vraiment le temps d’expliquer et de conseiller. »
Is the claims management responsive?
Many clients praise the responsiveness and availability of the team, but a few isolated reviews report delays or difficulties in following up on certain claims files.
« Très réactifs et compétents ! »
« Un grand merci pour la réactivée de Monsieur Troisfontaine pour mon assurance auto. »
« Catastrophique : dossier bientôt forclos! Cela fera bientôt deux ans que nous attendons un signe, une avancée sur notre dossier »
« le chèque n'est toujours pas arrivé, malgré 10 relances »
Can trust be established over time?
Clients express lasting trust in the agency, whether after many years of relationship or following a management transition, thanks to the continuity of support and the professionalism of the team.
« 35 ans que le cabinet Lajeanne répond à nos besoins d'assurance de nos copropriétés »
« Edouard a su gérer la transition en conservant ses collaboratrices, principales interlocutrices lors de mes sinistres ! »
« je me sens en totale confiance. Je suis très satisfaite. »
What areas for improvement emerge from customer feedback?
Some clients report a lack of communication during management changes or delays in handling certain claims, with difficulties in obtaining quick responses or compensations in specific cases.
« je trouve cela fort regrettable »
« dossier bientôt forclos! Cela fera bientôt deux ans que nous attendons un signe »
« le chèque n'est toujours pas arrivé, malgré 10 relances »
Frequently asked questions from customer reviews
Does the agency offer personalized support?
The support is often considered personalized and attentive.
How is the claims management perceived?
Claims management is generally responsive, but some files may take longer.
Can trust be established with Allianz Dijon Darcy in the long term?
The agency inspires long-term trust according to its clients.
What points should clients watch for?
Communication and management of certain claims can sometimes be improved.
Is the reception at the agency appreciated?
The reception at the agency is often considered very pleasant and professional.