What clients think of the Assurance Nice Acropolis - Jeremy BRIANZI & Mathieu PAYEUR - Allianz agency
Assurance Nice Acropolis - Jeremy BRIANZI & Mathieu PAYEUR - Allianz has a rating of 4.3/5 on Google for 101 public reviews as of September 10, 2026. Clients emphasize personalized support, responsiveness, and a trusting relationship, although there are some reports of delays in follow-up for certain files.
Assurance Nice Acropolis - Jeremy BRIANZI & Mathieu PAYEUR - Allianz has a rating of 4.3/5 on Google, based on a total of 101 public customer reviews (data as of September 10, 2026). The testimonials highlight the quality of support, responsiveness in claims management, and long-term trust, while pointing out some delays or lack of follow-up in certain files.
Summary generated from 101 public customer reviews (101 on Google — Assurance Nice Acropolis - Jeremy BRIANZI & Mathieu PAYEUR - Allianz), updated on 09/17/2026. 1 review platform referenced. The cited excerpts are short, attributed, and link back to their original source.
Is the support and advice personalized?
Many clients appreciate the quality of advice and the professionalism of the team, highlighting the listening and availability of the advisors.
« votre professionnalisme, votre disponibilité et la qualité de vos explications »
« Très bons conseils, une équipe professionnelle et à l’écoute »
« Très professionnel, a l écoute d une grande gentillesse et disponibilité »
« Excellent accueil, disponibilité écoute efficacité au top »
Is claims management responsive?
The majority of feedback mentions efficient and quick claims management, with particular mention of the availability of advisors when needed.
« Une bonne gestion de mon sinistre grâce à Romain »
« Le service client est réactif et clair, les démarches sont simples et les remboursements aussi »
« toujours une réponse rapide et claire à chaque appel »
« Toujours à l’écoute et très réactifs »
Can trust be maintained over time?
Several clients testify to their loyalty over several years, highlighting the consistency of service quality and personalized follow-up.
« Mon assurance depuis plusieurs années rien a dire toujours présent »
« Toujours satisfait de Mathieu et de son professionnalisme »
« Très pro. Super suivi tout au long de l'année ! »
What areas for improvement emerge from customer feedback?
Some clients express difficulties with follow-up after subscription, particularly delays in processing certain files and a lack of clarity or responsiveness in communication.
« il devient presque impossible d’avoir un suivi sérieux. Mon dossier n’avance pas »
« Service client quasiment inexistant et surtout une gestion des dossiers catastrophique »
« le suivi est vraiment inexistant »
« Plus de 4 mois que j'attends un passage de l'expert »
Frequently asked questions from customer reviews
Are the advisors available and attentive?
Yes, the availability and attentiveness of the advisors are regularly praised.
Is claims management fast?
Responsiveness in claims management is often cited as a strong point, with some exceptions.
Can we count on follow-up over time?
The loyalty of several clients testifies to sustainable follow-up, even if some have noted areas for improvement.
What are the main points of dissatisfaction?
Dissatisfaction mainly relates to the follow-up of certain files and communication.
Is the agency recommended for complex files?
Clients have been satisfied with complex files, although this is not unanimous.