Café Anne Caron

Café Anne Caron

General Presentation

Café Anne Caron is a French family business specializing in specialty coffee. It is embodied by Anne Caron, Meilleur Ouvrier de France Roaster (2023) and the first woman to win this competition in 2017. The house values local artisanal roasting in Saclay, a rigorous selection of beans directly from the plantations, and an ethical commitment to sustainable coffee that is good for the consumer, producers, and the planet (source: homepage and section “La maison” of https://www.cafeannecaron.com/).

History and Origins

• Founded in 1974 by Sylvain and Chantal Caron. Sylvain, after ten years of apprenticeship as a café waiter, trained in traditional roasting in South America before creating the business with his wife (source: section “History”).
• Since 2019, the roastery has been located in Saclay, where only specialty coffees are roasted, ensuring traceability and absence of defects in the beans (source: section “Roastery Saclay”).
• Anne Caron continues the family legacy, with more than 100,000 cups served each day (source: section “Anne Caron”).

Products and Services

Specialty Coffees

• Whole bean, ground, capsule, decaffeinated, and sail-shipped coffees (source: menu “Coffees”).
• Rigorous selection of beans, local roasting in Saclay (source: sections “Specialty Coffee” and “Roastery Saclay”).
• Examples of products:
  • Signature Blend (sail-shipped)
  • Rive Droite (cooked sugar, chocolate notes)
  • Ethiopia Moka Sidama (mineral, vibrant notes)
  • Brazil Blend (source: homepage products).

Teas and Infusions

• Range “Les Jardins d’Osmane”: white, green, black, oolong teas, and infusions (source: menu “Teas and Infusions”).

Treats, Machines, and Accessories

• Gourmet accompaniments for coffee.
• Coffee machines (domestic and professional) and accessories (V60, Chemex, French press, tamper…) (source: page “Coffee Shop Paris”).

Gift Cards and Boxes

• Café Anne Caron gift card.
• Vouchers for workshops and masterclasses (source: workshop pages).

Workshops & Masterclasses

• Thematic workshops in Paris and Rouen (source: page “Workshops – Paris”):
  • Coffee Discovery Workshop (2h, €69): history of coffee, coffee cultivation, roasting, extraction, latte art, cupping tasting, gentle method, aroma blind test (source: page “Coffee Discovery Workshop”).
  • Barista & Latte Art Masterclass (3h, €99): espresso extraction, cappuccino, latte art, coffee culture, roasting, taught by Paul Mickael Pepitone (source: pages “Barista & Latte Art Masterclass”).
  • Other workshops: Slow Coffee, Barista Secrets, Coffee/Cheese Pairing, Coffee/Chocolate Pairing (source: page “Workshops – Paris”).

Professional Services (Pros)

• Automatic distribution of hot drinks (coffee, chocolate, tea) with eco-friendly features (mug detector, night sleep mode, zero sugar selection by default) (source: page “Our Coffee Distributors”).
• Restocking, maintenance, machine management, coffee grounds recycling (source: same page).
• Innovative payment solutions (NFC, contactless, mobile app) (source: same page).
• Local service with local rounds, ISO 9001, 14001, 45001, and EcoVadis certifications (source: same page).

Value Proposition

• Specialty coffee, ethical and sustainable, sourced and locally roasted.
• Triple commitment: taste quality, respect for producers, respect for the environment.
• Varied offers for individuals and professionals, with expertise, pedagogy, and proximity.

Target Audience

• Specialty coffee enthusiasts, sensitive to traceability and ethics.
• Daily premium consumers, seeking quality, practicality, and reliability.
• Lovers of refined gifts: boxes, gift cards, limited editions.
• Professionals in the café, hotel, and restaurant sectors: automatic distribution, machines, barista training.
• Curious learners: workshops, masterclasses, educational experiences.

Market and Positioning

• Sector: specialty coffee, artisanal roasting, professional distribution.
• Positioning: premium, ethical, sustainable, local.
• Geographic area: France, with stores in Paris, Rouen, Le Havre, and a roastery in Saclay (source: section “Find Us”).

Physical Stores

• Paris: 32 rue Notre Dame de Nazareth, 75003 Paris (source: section “Find Us”).
• Rouen: 5 rue Rollon, 76000 Rouen (opened since November 2023) (source: page “Coffee Shop Paris”).
• Le Havre: 23 place des Halles Centrales, 76600 Le Havre (source: section “Find Us”).
• Roastery: 6 rue René Razel, 91400 Saclay (source: section “Find Us”).
• Paris: 60 m² store on two levels, between coffee shop and workshop, with machines, accessories, tasting, baristas (source: page “Coffee Shop Paris”).

Logistics, Delivery, and Loyalty

• Delivery methods: pickup points (Saclay, Montrouge), Chronopost, Colissimo, GLS, Click & Collect (source: FAQ).
• Prices: Chronopost and Colissimo €11.90 including tax; GLS €7.90 including tax (€6.50 for orders between €100–120, free beyond €120); pickup points < €50: €8.50; free pickup points (source: FAQ).
• Delivery times: pickup 72h; Chronopost 24h; Colissimo 48–72h; GLS 24–48h; Click & Collect delivered on Wednesday if ordered before Monday 11pm; pickup 1–3 days (source: FAQ).
• Returns: accepted for accessories and machines only, within 14 days, costs borne by the customer (source: FAQ).
• Loyalty program: €4 = 1 point; 1 point = €0.10 discount (source: FAQ).

Commitments and Certifications

• Ethics, sustainability, traceability.
• Eco-friendly automatic distribution (zero sugar by default, recycling of coffee grounds, logistical optimization) (source: page “Our Coffee Distributors”).
• ISO 9001, 14001, 45001, and EcoVadis certifications (source: same page).

FAQ – Frequently Asked Questions

Q: How do I choose my coffee grind?
See the FAQ (source: FAQ).

Q: How do I book a workshop with a gift voucher?
Go to the product page, select the date, add to cart, apply the code, validate. Valid for 12 months (source: FAQ).

Q: How do I cancel a workshop?
Contact the Paris store at least 48 hours before the workshop for a refund (source: FAQ).

Q: How do I store my coffee after receipt?
Store in a dry place, away from light, in an airtight container (source: FAQ).

Q: What are the delivery methods and their costs?
See the “Logistics, Delivery, and Loyalty” section (source: FAQ).

Q: How does the loyalty program work?
€4 spent = 1 point; 1 point = €0.10 discount (source: FAQ).

Q: Where can I physically taste Café Anne Caron coffee?
At the Paris store, 32 rue Notre Dame de Nazareth, 75003 Paris (source: FAQ).

Q: Who to contact in case of a problem with a distributor?
Contact customer service at 01 46 12 17 18 (source: FAQ).

Practical Information

• Website : https://www.cafeannecaron.com/
• Email : contact@cafeannecaron.com
• Phone : 01 46 12 17 18
• Country : France
• Location : Saclay (roastery), Paris, Rouen, Le Havre

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