ClicFone

ClicFone

General Overview

ClicFone is a French company specializing in medical tele-secretarial services and outsourced call and appointment management for healthcare professionals. Founded in 2010, the company offers an outsourced telephone answering service tailored to the needs of general practitioners, specialists, paramedicals, health houses, and CPTS (Territorial Professional Health Communities). ClicFone emphasizes a human, reliable, and modern approach, combining human expertise and controlled technological integration, with or without artificial intelligence depending on the offerings. The company operates throughout French territory, including overseas departments (Caribbean, Guyana, Reunion Island) and offers extensive coverage of time zones. The official website of the company is www.clicfone.com.

History and Origins

• Creation: ClicFone was founded in 2010 by Thierry Rudolph Aglae, a graduate of Sup'Expertise and a former user of medical telephone answering services.
• Evolution: Initially focused on telephone reception management for medical practices, the company evolved into a tele-secretarial network model in the form of a brand licensing concession.
• Innovation: ClicFone developed the LibreRDV.com platform for online medical appointment booking while progressively integrating leading tools like Doctolib, Maiia, and CalenDoc.
• Human Anchoring: Despite the rise of digital solutions, ClicFone has always maintained strong human expertise and personalized service quality, tailored to the specificities of the medical sector.
• Adaptation: The company has adapted to technological advancements and the growing needs for flexibility and security of healthcare professionals while respecting regulatory requirements (GDPR, HDS hosting).

(Sources: homepage, history page, legal mentions, LibreRDV.com page)

Legal Information and Contact Details

• Commercial and Legal Name: ClicFone
• Legal Form: Simplified Joint Stock Company (SAS)
• RCS: Bayonne 908 969 942
• VAT Number: FR54908969942
• Address: 57 avenue du Maréchal Juin, 64200 Biarritz, France
• Phone: 01 75 43 84 20
• Email: contact@clicfone.com
• Website: www.clicfone.com
• Publication Manager: Thierry Rudolph Aglae
• Host: OVH SAS, 2 rue Kellermann, 59100 Roubaix, France

(Source: legal mentions, www.clicfone.com/mentions-legales-conditions-generales-dutilisation-cgu-clicfone-telesecretariat-politique-de-confidentialite/)

Products and Services

Outsourced Medical Tele-secretarial

• Human Telephone Reception from 7 AM to 8 PM Monday to Friday, 8 AM to 12 PM Saturday (69h/week)
• Management of Incoming Calls: filtering, organizing, managing emergencies, taking messages, call transfers
• Telephone Appointment Booking directly in online agendas (Doctolib, Maiia, LibreRDV, CalenDoc, Google Calendar, Calendly, Cal.com)
• Dynamic Management of Cancellations and emergencies
• Real-time Transmission of Emergencies (phone, SMS, email)
• Personalized Reception according to the practitioner's instructions
• No Commitment Service and no cancellation fees
• Human Expertise: tele-secretaries trained in the medical sector, confidentiality, medical secrecy
• Transparent Pricing: per call or flat rate, with no hidden costs

Custom Medical Telephone Answering Service

• Management of Call Overflows in addition to internal secretarial services or as a replacement during absences/activity peaks
• Filtering of Urgent Calls to prioritize critical situations
• Continuity of Service during holidays, absences, or outside regular hours

LibreRDV.com Platform

• Online Appointment Booking for patients, available 24/7
• Advanced Time Zone Management (notably for the Caribbean and Reunion Island)
• Automatic Notifications (emails, SMS) to remind appointments and reduce absenteeism
• Integration with Practice Tools (billing, file management)
• Intuitive Interface for practitioners and patients
• Data Security compliant with GDPR

(Source: LibreRDV.com page, www.clicfone.com/librerdv-solution-ideale-pour-la-prise-de-rendez-vous-en-ligne-010825/)

Aglaé by ClicFone – Conversational AI (optional)

• Conversational AI Agent (callbot, virtual assistant) available 24/7
• Management of Calls Outside Hours or during overflow
• Automated Appointment Booking via voice or web interface
• Responses to Frequently Asked Questions from Patients
• Automatic Reminders and management of cancellations/reschedules
• Data Interaction Analysis for continuous improvement
• Security and Confidentiality of exchanges (compliant with GDPR, HDS hosting)
• Complementarity with human secretarial services, never total replacement

(Source: www.clicfone.com/aglae-ia-conversationnel-callbot-virtual-assistant-medical-clicfone/)

Agenda Integration and Synchronization

• Total Compatibility with Doctolib, Maiia, LibreRDV, CalenDoc, Google Calendar, Calendly, Cal.com
• Real-time Synchronization of appointments and cancellations
• Multi-agenda Management for group practices or MSPs
• Secure Access for Remote Secretaries

Reminders and Notifications

• Reminders via SMS and Email 48 hours before the appointment (500 SMS included in some packages)
• Automatic Confirmation of appointments
• Proactive Management of Cancellations (waiting list, reallocation of slots)

Complementary Services

• Outsourcing of Reception for medical practices
• Management of Messages and Special Requests
• Call Transfers to Landline or Mobile
• Personalization of Audio Messages (pre-recorded, answering machine)
• Assistance in Setting Up and configuring tools
• Personalized Support during the transition to tele-secretarial services

Pricing (as of September 26, 2026)

• €2 including VAT/call (Pay As You Go, no commitment, 100% human)
• €99 including VAT/month (200 calls, 100% human)
• €299 including VAT/month (450 calls, 100% human)
• €499 including VAT/month (unlimited, 100% human)
• €599 including VAT/month (unlimited + Aglaé AI 24/7)
• No duration commitment, no cancellation fees

(Source: pricing page, homepage, www.clicfone.com/services/)

Value Proposition

• Freeing Up Medical Time: complete handling of telephone reception, allowing practitioners to focus on care
• Human Expertise: priority given to human, empathetic reception, trained in the medical sector, with personalized management of complex situations
• Controlled Technology: seamless integration of market digital tools (Doctolib, Maiia, LibreRDV, CalenDoc) without service disruption
• Flexibility and Adaptability: no-commitment offers, tailored to the size and activity of the practice, managing call peaks and absences
• Transparent Pricing: clear formulas, with no hidden costs, adapted to actual consumption
• Security and Compliance: respect for GDPR, data hosted on HDS servers in Europe, confidentiality guaranteed
• National and Overseas Coverage: consideration of time zones, adaptation to local specificities (Caribbean, Guyana, Reunion Island)

Target Clientele

• General Practitioners (working alone or in groups, with busy schedules)
• Specialist Physicians (cardiologists, neurologists, endocrinologists, gynecologists, pulmonologists, rheumatologists, urologists, etc.)
• Paramedical Professionals (physiotherapists, osteopaths, speech therapists, nurses, podiatrists, orthoptists, occupational therapists)
• Multi-professional Health Houses (MSP) and CPTS
• Healthcare Professionals in Overseas Territories (Martinique, Guadeloupe, Guyana, Reunion Island)
• Medical Practices Seeking a Reliable and Flexible Outsourced Solution
• Structures with Existing Internal Secretarial Services but wishing to manage overflow, absences, or extended hours

Typology of Needs (Personas)

• Stressed Solo General Practitioner: looking for a human, reliable, no-commitment solution integrated with Doctolib to reduce stress and missed calls
• Solo or Group Specialist: needs smooth management of emergencies, multi-agenda synchronization, reduction of no-show appointments
• Connected Independent Paramedic: wants to outsource reception, save time, professionalize their image, while controlling the budget
• MSP Director: expects a centralized, flexible solution capable of managing call peaks and multi-specialty coordination
• Disconnected Overseas Practitioner: needs a solution adapted to time zones, reliable, with real-time synchronization

(Sources: brand identity, services pages, FAQ)

Market and Positioning

• Sector: medical tele-secretarial, outsourced telephone reception management, online appointment booking, AI solutions for health
• Positioning: mid-range, focused on service quality, flexibility, and transparent pricing
• Geographical Area: metropolitan France, Caribbean, Guyana, Reunion Island, Belgium (local presence in many cities)
• Competition: other medical tele-secretarial providers, online appointment booking platforms, outsourced telephone answering solutions

Team and Governance

• Founder and President: Thierry Rudolph Aglae
• Team: qualified tele-secretaries trained in the medical sector, dedicated technical and support team
• Network of Concessions: brand licensing model for national and overseas coverage

Technologies and Security

• HDS Hosting: data hosted on certified Health Data Hosting servers in Europe
• GDPR Compliance: strict adherence to personal data protection regulations
• Security: secure access to agendas, confidentiality of exchanges, confidentiality clause for tele-secretaries
• Interoperability: compatibility with major agenda and medical management tools on the market

Commitments and Values

• Proximity: personalized relationship with each client, long-term support
• Transparency: clear pricing, no commitment, no hidden fees
• Ethics: respect for medical secrecy, confidentiality, respect for patients and practitioners
• Reasoned Innovation: integration of AI only as a complement to human expertise, never total replacement
• Accessibility: service adapted to all patient profiles, including those less comfortable with digital technology

News and Resources

• Blog: practical guides, solution comparisons, tips for practice management, regulatory news, best practices to reduce no-shows
• Thematic Guides:
  • Optimizing the Availability of the Medical Practice
  • Reducing Medical No-Shows
  • Implementing an Efficient Tele-secretarial Service
  • Comparisons of Telephone Platforms and Appointment Booking
  • Operation of Multi-professional Health Houses
• Educational Resources: articles on CNIL compliance, data security, reminder management, patient relations

(Sources: www.clicfone.com/les-articles-de-blog/, www.clicfone.com/ameliorer-disponibilite-cabinet-medical-guide-pratique/, www.clicfone.com/comment-reduire-les-lapins-medicaux-guide-strategique-2026-pour-les-praticiens/)

Client Testimonials

• General Practitioner (92): reduced stress, better patient management, valuable time savings
• Cardiologist (64): continuity of service ensured during unforeseen events, responsiveness of the team
• Osteopath (45): loyalty since 2010, responsive and adaptable team
• General Practitioner (971, Guadeloupe): perfect adaptation to time zone differences, efficiency in appointment management

(Source: services page, www.clicfone.com/services/)

FAQ - Frequently Asked Questions

Q: What is ClicFone's medical tele-secretarial service?
ClicFone's medical tele-secretarial service is an outsourced management service for calls, appointments, and telephone reception for healthcare professionals, provided by trained human tele-secretaries in the medical sector.

Q: What are the opening hours of the human secretarial service?
The service is available from 7 AM to 8 PM Monday to Friday, and from 8 AM to 12 PM on Saturday. The Aglaé AI agent takes over 24/7 as an option.

Q: Are ClicFone's services compatible with Doctolib, Maiia, LibreRDV?
Yes, ClicFone manages and synchronizes Doctolib, Maiia, LibreRDV, CalenDoc, Google Calendar, Calendly, Cal.com agendas.

Q: Can ClicFone be used only for call overflows?
Yes, the offer is flexible and can be configured to manage only call peaks or absences of internal secretarial services.

Q: What is the difference between medical tele-secretarial and telephone answering service?
Medical tele-secretarial includes personalized management of appointments, emergencies, messages, and integration with practice tools, while telephone answering service is limited to taking calls and transmitting messages.

Q: How to reduce no-show appointments with ClicFone?
Thanks to automatic reminders, dynamic cancellation management, and quick reallocation of slots, ClicFone significantly contributes to reducing the no-show rate.

Q: Are health data secure?
Yes, all data is hosted on HDS-certified servers in Europe, in compliance with GDPR and medical secrecy.

Q: What are the proposed rates?
Rates range from €2 including VAT/call on consumption, to €599 including VAT/month for unlimited management with AI, with no duration commitment.

Q: How does the transition to remote secretarial work?
The transition is accompanied by a dedicated advisor, with configuration of call transfer, secure access to the agenda, and an adjustment period.

Q: Can I customize the telephone reception?
Yes, audio messages, welcome scripts, and emergency management are personalized according to the practitioner's instructions.

Q: Is ClicFone suitable for healthcare professionals in overseas territories?
Yes, the service takes into account time zones and adapts to local constraints (Caribbean, Guyana, Reunion Island).

Q: Can Aglaé AI completely replace a secretary?
No, Aglaé AI complements human reception for repetitive tasks or outside hours, but human expertise remains central for managing complex situations.

Q: What solutions for multi-professional health houses?
ClicFone offers centralized call management, synchronized multi-practitioner agendas, and coordination adapted to the complex organization of MSPs.

Q: How to contact ClicFone?
By phone at 01 75 43 84 20, by email at contact@clicfone.com, or via the contact form on www.clicfone.com/contact/.

Annexes and Useful Links

• Official Website: www.clicfone.com
• Legal Mentions and Privacy Policy: www.clicfone.com/mentions-legales-conditions-generales-dutilisation-cgu-clicfone-telesecretariat-politique-de-confidentialite/
• LibreRDV Platform: www.librerdv.com
• Blog and Resources: www.clicfone.com/les-articles-de-blog/
• City and Specialty Pages: accessible from the main menu of the site (Paris, Lyon, Marseille, Martinique, etc.)

Document compiled and structured from the official pages of www.clicfone.com and associated resources, updated as of September 26, 2026.